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Warranty_Policy

High King Warranty Policy

Problem Details

Warranty Time

Treatment

Responsibility for Charge

Remark

Quality Problem

within 7 days after receiving package

Buyer: Submit a complaint(Mail to sales@shumatt.com) and Return the items to Seller's assigned address by EMS or Post.

Return Ship cost: Seller

Any costs because of customer's wrong operation leads to return will be responsible by the buyers.

Resend ship cost: Seller

Seller: If can not repair,exchange a new one (Items must be in new condition with original packaging and accessories.)

Repair Charge: Seller

Replace Parts Charge: Seller

within 8-14 days after receiving package

Buyer: Submit a complaint and Return the items to assigned address by EMS or Post for repairing

Return Ship cost: Buyer

Resend ship cost: Seller

Seller: If can not repair,exchange a new one (Items must be in new condition with original packaging and accessories.)

Repair Charge: Seller

Replace Parts Charge: Seller

within 15 days to 1 year after receiving package

Buyer: Submit a complaint and Return the items to assigned address by EMS or Post for repairing

Return Ship cost: Buyer

Resend ship cost: Buyer

Seller: Repair it.

Repair Charge: Seller

Replace Parts Charge: Buyer

beyond 1 year after receiving package

Buyer: Submit a complaint and Return the items to assigned address by EMS or Post for repairing

Return Ship cost: Buyer

Resend ship cost: Buyer

Seller: Repair it.

Repair Charge: Buyer

Replace Parts Charge: Buyer

Lost in the delivery

30 days after shipping

Buyer: Submit proof to seller

New Product Cost: Seller

 

Seller: Contact carrier to ask for Claimant and arrange another shipment to buyer

Resend Ship Cost: Seller

 

Customs Problem

30 days after shipping

Buyer: Finish customs clearance when import

Seller: Try to help buyer to finish customs clearance but not responsible on this.

Customs duties or agent fees: Buyer

 

Delivery Porlbmes: 
broken,incomplete,

wrong address

within 7 days after receiving package

Buyer: Report to Seller,and sumbit Complaint to Carrier (DHL,TNT,UPS,EMS,etc..) in 7 days to get a Complaint number and send the number to Seller.After the seller's perpmit,return the full package in good condition to assigned address by EMS or Post. Caution: The Carrier will not accept Complaint after 7 days.

Return Ship cost: Buyer

 

Resend ship cost: Buyer

 

Seller: ask for compensation as per the Complaint number from Carrier ,not responsible for any losses after 7 days.

Repair Charge: Seller

 

Replacement Charge: Buyer

 

Received wrong Items

within 3 days after receiving package

Buyer: Report to Seller,and return the full package in good condition to assigned address by EMS or Post in 3 days

Return Ship cost: Seller

 

Seller: Arrange shipment for the correct items

Resend ship cost: Seller

 

Man-made Damage

 

Buyer: Report to Seller,and return the items for repairing to assigned address by EMS or Post

Return Ship cost: Buyer

 

Resend ship cost: Buyer

 

Repair Charge: Buyer

 

Replacement Charge: Buyer

 

Note:

1. Warrantry Policy only protects Main parts.Other parts are out of our warranty policy.

2. Before return,please confirm with us. we will give you a shipping address once confirmming the problem. Buyer will be responsible for any risks or costs without our permission.

3. Buyer needs return the items by EMS or Post, or we can't get them because of restrict Customs Policy.

4. The Warranty Policy fits for all products except some products which state the warranty specially in decription.